ARC FLOOR PTE LTD

Personal Data Protection Policy of Arc Floor Pte Ltd

Arc Floor Pte Ltd (“Arc Floor” / “we” / “us” / “our”) takes your privacy and our responsibilities under Singapore Personal Data Protection Act 2012 (“PDPA”) seriously. This Personal Data Protection Policy (“Policy”) outlines as well as assists you in understanding how we collect, use, process and disclose personal data. It also assists you in making an informed decision before providing us with any of your personal data.

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If you communicate with Arc Floor, submit any information or applications and/or sign up for any products or services offered by Arc Floor, you agree and consent that Arc Floor may:

• Collect, use, process and disclose the Personal Data provided and to be provided by you and through other sources as Arc Floor deem appropriate from time to time;

• Disclose the personal data to the third parties (whether located in or outside Singapore), in carrying out one or more of the purposes and in the manner set forth in this Policy.

​Personal Data

Under this Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which the organisation has or is likely to have access. For example, personal data include names, telephone number(s), mailing address, email address, photographs and video footage.

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​We will collect, use and disclose your personal data in accordance with the PDPA and any other applicable legislation.

Collection of Personal Data

We generally collect Personal Data in the following ways:

• When you submit any information or form(s) to us relating to our products, services or for any other reasons;

• When you enter into any agreement or provide any information relating to your transaction with us;

• When you respond to our request for additional personal information or to our promotions;

• When you interact with our appointed representatives or staff e.g. telephone calls, face-to-face meetings (both of which may be recorded), emails and letters;

• When you submit an enquiry through our website or use our online services;

• When you register for our events and any photographs/ videos taken of you by our representatives or us during the events that are hosted by us;

• When our business partner or third party refers you to us with your consent;

• When your images are captured by our CCTV cameras while you are within our office premises.

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Purposes for Collection, Use and Disclosure of Personal Data

We collect, use and disclose your Personal Data for any one or more of the purposes below:

• Verifying your identity and the accuracy of the information collected;

• Completing product provider’s application forms and provide any additional information that the provider may subsequently request;

• Installing, servicing, and maintaining the products and services offered to you;

• Facilitating the processing of warranty claims;

• Resolving complaints;

• Providing you with ongoing service and requesting updates of your Personal Data;

• Preventing, detecting and investigating crime, including fraud and money-laundering, and other unlawful activities;

• Compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities;

• Inviting you to our events or to participate in contests and competitions;

• Communicating with you the marketing, advertising and promotional information or material about products or services that we are selling or marketing which may be of interest or benefit to you;

• Requesting feedback, participation in surveys or conducting market research;

• Conducting audit reviews and compliance monitoring;

• Conducting checks with the Do Not Call Registry;

• Debt collection;

• Responding to, processing and handling your queries, complaints, feedback and requests;

• Storing, hosting, backing up (whether for disaster recovery or otherwise) of your personal data, whether within or outside Singapore;

• Training employees and monitoring for quality assurance; and/ or

• Any other purposes relating to any of the above (collectively, the “Purposes”).

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​As the purposes for which we may/ will collect, use, disclose and process your personal data depend on the circumstances at hand, such purpose may not appear above However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of your personal data without your consent is permitted by the PDPA or law.

Disclosure of Personal Data

Arc Floor will take reasonable steps to protect your Personal Data against unauthorised disclosure. To facilitate our business operations and carry out one or more of the Purposes, we may disclose the personal data you have provided to us and/or collected by us to third parties whether located in Singapore or overseas. The third parties listed below may use and process your personal data for one or more of the Purposes. They are:​

• Agents, contractors or third party service providers who supply services to Arc Floor such as information technology, telecommunication, data entry, data storage, data recovery, mail distribution, payment, payroll, marketing, training, market research, compliance, auditors, lawyers, medical and professional service;

• Credit reference agencies, or in the event of default, any debt collection agencies;

• Governmental/ regulatory authorities, law enforcement agencies, courts, dispute resolution entities (which have jurisdiction over Arc Floor) or legal process participants and their advisers;

• Any third parties involve or facilitate in business asset transactions; and/ or

• Any other parties to whom you have authorised us to disclose your Personal Data.

Management of Personal Data

We take reasonable efforts to ensure that your personal data is accurate and complete, if your personal data is likely to be used by Arc Floor to make a decision that affects you, or discloses to another organisation. To achieve this, you must update us in a timely manner as and when required if there are any changes to your personal data that you have provided to us. If you fail or omit to do so, we will not be responsible to you for relying on inaccurate or incomplete personal data provided by you or otherwise.

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We put in place commercially reasonable security arrangements to ensure that your personal data is protected to prevent unauthorised access, collection, use, disclosure, copying, modification, leakage, loss, damage and/or alteration of your personal data. However, we cannot assume responsibility for any unauthorised use of your personal data by third parties or data loss which are wholly attributable to factors beyond our control.

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If your personal data is to be transferred out of Singapore, we will take appropriate steps to ensure that the foreign recipient organisations of the personal data provide the standard of protection that is at least comparable to the protection under the PDPA.

Request for Access, Correction of Personal Data and Withdrawal of Consent

You may request to access or correct your personal data or withdraw your consent for us to collect, use and disclose your personal data by submitting a written request to us as follows:

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Email: marketing@arcfloor.com.sg

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For the protection of your personal data, we will need to verify your identity before processing the request. We will verify your identity by, for example, asking to look at relevant identification documents. If we are unable to verify your identity, we will not process your request. You may request to access your personal data in our possession or control You may also request the information about the ways in which your personal data has been used or disclosed by us within a year before the date of request. We may seek to provide you with the relevant information within 30 days from the date of receiving your request. If we could not do so, we will notify you before the expiry of the said 30 days, the reasonably soonest time when we can provide you the requested information.

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We may request to access your personal data within 30 days from the date of receiving your correction request. If we are unable to do so, we will notify you before the expiry of the said 30 days, the reasonable soonest time when it can be done.

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Please note that the PDPA exempts certain types of personal data from being subject to your correction request. It also specifies the situations in which correction(s) need not be made by us despite your request.

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The withdrawal of consent for your personal data being used for marketing purposes will not affect our ability to provide you with the products and services that you asked for or have with us.

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However, if you have withdrawn consent for Arc Floor to collect, use and disclose your personal data for any one or more of the Purposes, it may affect or prevent us from providing you with our services, post-sale service or processing your warranty claim(s). There may be other consequences of your withdrawal which we may advise you of. All losses arising out of such withdrawal shall be fully borne by you. Arc Floor’s legal rights and remedies are expressly reserved.

Third Party Websites

Our website may contain links to websites operated by third parties. Arc Floor is not responsible for the data protection practices of the third parties’ websites even though some of these websites may be co-branded with our logo or trademark. You should check and understand the third party website’s data protection practices.

Updates on Personal Data Protection Policy & Governing Law

As part of our efforts to ensure that we properly manage, protect and process your personal data or if there are any changes in industry trend, legal, regulatory or business requirements, we will review and amend this Policy from time to time without any prior notice to you.

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The amended Policy will be posted on our website at www.arcfloor.com.sg/privacy-policy. Please visit this website regularly or from time to time to view the most updated Policy.

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This Policy is governed by the Singapore laws.